faq's
Here you will find quick answers to the most common questions about our facilities, services, reservations and more. If you can’t find what you’re looking for, our team is always available to help you. We are waiting for you on the Costa Brava!
CHECK IN / CHECK OUT
In case you arrive at the hotel and your room is ready before 15:00, there would be no problem. 15:00, there would be no problem and you could enjoy your room directly.
Check-out time for guests is 12:00, except in the following situations:
In the low season, guests who choose to enjoy lunch or one of our relaxing spa treatments, may stay in the room until 16:00 free of charge.
In high season, subject to availability, subject to an additional charge.
- Departure at 14:00 supplement of 20,00€
- Departure at 15:00 supplement of 30,00€.
- Departure at 16:00, half price for 1 night
- Departure after 17:00, total amount for 1 night
ROOMS
Both options are available subject to availability at the time of booking.
At your disposal whenever you request it we offer you products such as toothbrush, toothpaste, combs, sewing kit, conditioner, scrub, soap, among others. These products can be requested at the reception.
The superior rooms with sea view, mediterranean, garden view and suite, all of them have kettle, cups and infusions at your disposal free of charge.
All other rooms, including those mentioned above, have a safe and hairdryer, have a safe and hairdryer by default.
GASTRONOMY
You can see the breakfast timetable here.
You can see the lunch timetable here.
You can see the dinner timetable here.
Both guests and non-guests must book in advance to access the restaurant. Book at reception (edenroc@bravahoteles.com or 972 320 100).
You can see the opening hours of the Dalí bar here.
The Dalí bar offers a regular service of drinks, cocktails and a small snack menu.
Every Friday from 21:30 to 23:00 there is live music inside the bar. The times of this activity are subject to change.
SPA
You can see the SPA opening hours here.
Children under the age of 14 have a specific timetable for the use of the facilities. The use of a bathing cap is required for all guests.
You can view the SPA’s schedule for minors here.
SPA is free for all our guests, treatments and massages have an additional cost.
Our spa facilities offer indoor pool, saunas, jacuzzi, massages and treatments.
You can make a reservation for our treatments by email or phone call to the reception desk. If you can make a reservation directly by contacting 9 from the telephone in your room or from the reception of our health centre.
The spa is open every day You can see the spa opening hours here.
POOL
The use of the pools is exclusively for hotel guests. Daypass option.
PETS
Unfortunately, pets are not allowed to be left alone in the room. They are also not allowed in the outdoor pool, beach, SPA, bar and restaurant.
They are welcome on the restaurant terrace and in the rest of the common areas.
PARKING
The establishment has a covered parking service at an additional cost. Subject to availability.
During the months of May, June, July and August, the parking costs 16,50 €, while the rest of the year the price is 11,00 €.
No. The hotel does not reserve parking spaces
The maximum height allowed for access is 2 m high.
The hotel car park has 2 parking spaces for electric vehicles.
TRAVEL
From our establishment there are several options to get to the centre of the village, among them we have;
- Travel in your own vehicle.
- Requesting a taxi
- Walking (10 min)
*During the summer season, the town has a tourist train with a pick-up point 300 m from the hotel.
Our hotel has a transfer service with prior reservation with connectivity with Barcelona and Girona. The applicable rates are as follows:
You can see the transfer rates here.
BEACH
The hotel’s beach has artificial sand only during the summer period.
Access to the sea from the beach is via a ramp and a small handrail.
Yes, you can dive in the hotel’s cove. You can inquire at the reception about renting diving equipment and guided tours to explore the local marine life.
